Returns Information

Order Returns Information:

Return Address:
High Rollers
65 Aungier Street
Dublin 2
D02 E189
Ireland

Any customer making a return via post or courier must make our staff aware that the goods are being sent back before they have been dispatched. Please also leave a note in the package with your order number and how you would like us to process the return. For example, "Change for size L", "Return for full refund" etc.

FAQ’s : High Rollers Return & Exchange Policy.

If you are not 100% satisfied with your online or in store purchase you can return your goods. We must receive the returned goods within 7 days and they must be in perfect original sale-able condition. Items are eligable for an exchange for up to 14 days from the date of purchase. Customers must cover the return shipping charges. For your protection, we suggest you return your goods via registered post with a tracking number as we cannot be held responsible for returned goods lost in transit. If you have any questions regarding this please contact us. We offer a refund or exchange service but we can’t refund your original postage cost. Sale items purchased at a discounted price are non-refundable unless it is a case of a defective product.

– All items must be unused.

– Clothing must be clean and unwashed with all tags attached.

– Once clothing has been worn and/or washed it cannot be returned or exchanged.

– Footwear must not be worn outside or show any visible signs of wear. Once shoes have been worn they cannot be returned or exchanged.

– All footwear should be returned in their original packing, this includes the box and spare laces if they were included. We do not offer a return or exchange based on the shoe box condition.

– All decks must be un-skated and in brand new condition. We cannot return a deck that has been removed from its plastic wrapping and/or gripped.

– Once a deck has been assembled, neither the deck nor its parts can be returned or exchanged.

– All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion.

– All Videos/DVD must be unopened.

 

Defective or Faulty Skateboard Hardware 

Defective or faulty products will need to be deemed so by the brand/manufacturer. If our staff think that the returned item is defective or faulty we will make contact to the brand/manufacturer for final confirmation. If the brand/manufacturer accepts that the item is defective a replacement will then be issued. If the brand/manufacturer declines that the item is defective then we will not be able to replace the item. Most brands will offer a similar warranty to what we have written below:

Decks

• Covered by warranty:

  • Delamination

  • Warping

• Not covered by warranty:

  • Broken board due to high impact, improper landing

  • Stress cracks, water damage

  • User error

  • Improper set up or maintenance

  • Normal Wear

Trucks

• Covered by warranty:

  • Manufacturer defect in materials or workmanship

  • Axle slipping

  • Casting anomaly

  • Axle deformation anomaly

  • Threading issues at point of purchase

• Not covered by warranty:

  • Normal wear

  • Improper set up or maintenance

  • Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers

  • Issues after lifetime of wear*

    • *The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.

Wheels

• Covered by warranty:

  • Manufacturer defect in materials or workmanship

• Not covered by warranty:

  • Flat spots

  • Discolouration

  • Normal wear

Bearings

• Covered by warranty:

  • Manufacturer defect in materials or workmanship

  • Failure of ball bearing cage, balls, or races

• Not covered by warranty:

  • Failure due to improper maintenance or cleaning

  • Bent shields or failure from improper installation or tool damage

  • Water damage or rust

Griptape

• Covered by warranty:

  • Adhesive failure

  • Grit separation

• Not covered by warranty:

  • Water / dirt damage

  • Normal wear