Returns Information
Order Returns Information:
Return Address:
High Rollers
65 Aungier Street
Dublin 2
D02 E189
Ireland
Any customer making a return via post or courier must make our staff aware that the goods are being sent back before they have been dispatched. Please also leave a note in the package with your order number and how you would like us to process the return. For example, "Change for size L", "Return for full refund" etc.
FAQ’s : High Rollers Return & Exchange Policy.
If you are not 100% satisfied with your online or in store purchase you can return your goods. We must receive the returned goods within 28 days and they must be in perfect original sale-able condition. Customers must cover the return shipping charges. For your protection, we suggest you return your goods via registered post with a tracking number as we cannot be held responsible for returned goods lost in transit. If you have any questions regarding this please contact us. We offer a refund or exchange service but we can’t refund your original postage cost. Sale items purchased at a discounted price are non-refundable unless it is a case of a defective product.
– All items must be unused.
– Clothing must be clean and unwashed with all tags attached.
– Once clothing has been worn and/or washed it cannot be returned or exchanged.
– Footwear must not be worn outside or show any visible signs of wear. Once shoes have been worn they cannot be returned or exchanged.
– All footwear should be returned in their original packing, this includes the box and spare laces if they were included.
– All decks must be un-skated and in brand new condition. We cannot return a deck that has been removed from its plastic wrapping and/or gripped.
– Once a deck has been assembled, neither the deck nor its parts can be returned or exchanged.
– All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion.
– All Videos/DVD must be unopened.
Defective or Faulty Skateboard Hardware
Defective or faulty products will need to be deemed so by the brand/manufacturer. If our staff think that the returned item is defective or faulty we will make contact to the brand/manufacturer for final confirmation. If the brand/manufacturer accepts that the item is defective a replacement will then be issued. If the brand/manufacturer declines that the item is defective then we will not be able to replace the item. Most brands will offer a similar warranty to what we have written below:
Decks
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Covered by warranty:
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Delamination
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Warping
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Not covered by warranty:
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Broken board due to high impact, improper landing
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Stress cracks, water damage
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User error
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Improper set up or maintenance
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Normal Wear
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Trucks
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Covered by warranty:
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Manufacturer defect in materials or workmanship
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Axle slipping
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Casting anomaly
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Axle deformation anomaly
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Threading issues at point of purchase
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Not covered by warranty:
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Normal wear
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Improper set up or maintenance
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Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers
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Issues after lifetime of wear*
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*The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.
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Wheels
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Covered by warranty:
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Manufacturer defect in materials or workmanship
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Not covered by warranty:
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Flat spots
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Discolouration
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Normal wear
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Bearings
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Covered by warranty:
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Manufacturer defect in materials or workmanship
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Failure of ball bearing cage, balls, or races
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Not covered by warranty:
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Failure due to improper maintenance or cleaning
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Bent shields or failure from improper installation or tool damage
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Water damage or rust
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Griptape
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Covered by warranty:
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Adhesive failure
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Grit separation
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Not covered by warranty:
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Water / dirt damage
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Normal wear
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